Digital Service Engineer- Eagan

Job ID 
10364
Location 
US-MN-Eagan
Posted Date 
4/2/2014
Category 
Field Service - Technical Field Support
More information about this job:
Overview:

Fantastic Opportunity for those who love to work with their hands, fix things and desire to find out how things work! 

 

Canon Solutions America provides industry leading enterprises services, advanced production print technology and large format solutions.  Canon Solutions America helps companies of all sizes to improve their business by increasing efficiency, controlling costs and coming more environmentally conscious.  Canon Solutions America is a wholly owned subsidiary of Canon U.S.A. Inc. 

 

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, educational assistance, recognition programs, vacation, and much more!

 

The Digital Service Engineer provides the highest level of technical support on equipment, systems and connections throughout an assigned area. Position is a 24/7 field service environment which allows for great earnings potential!

 

 

Responsibilities:
  • Supports Printing Systems equipment and customers operating their business 24/7.
  • Installs, maintains, and repairs company products and systems, on-site. This includes hardware, software and networking products.
  • Uses diagnostic tools, service aids, and product schematics to troubleshoot and resolve equipment and system failures.
  • Uses the escalation process to inform Field Engineer, Field Service Manager, Specialist and Headquarters of unresolved issues as well as suggestions to improve equipment performance.
  • Manages parts inventory and territory to comply with established operating standards.
  • Performs and oversees machine factory modifications and software/operating systems upgrades of equipment to insure optimum performance.
  • Establishes and maintains face-to-face customer relations.
  • Has understanding of customer's entire workflow and associated print management applications
Qualifications:
  • Minimum Technical/Trade Certificate or Associates degree in CEET preferred
  • Desire to know how things work and ability to find the answer as to why it doesn't work!
  • Military background a plus!
  • Proven electro-mechanical skills
  • Excellent customer service skills
  • Effective communication & organizational skills
  • Knowledge of Microsoft Windows Operating Systems (NT 4.0, 2000, XP)
  • Ability and willingness to work with various teams
  • Has PC literacy and understanding of basic network concepts
  • Minimum Technical/Trade/Business Certificate is preferred
  • A+ Certification preferred
  • Available to work a flexible schedule when needed for 24 hour, 7 days per week service
  • Possess valid driver's license

New technicians participate in Canon's comprehensive training program where you will learn the fundamentals of the electrical and mechanical systems that are integral to the office automation process. On-going training and technical certification are conducted on a regular basis throughout your career as a technician.

 

MUST BE ABLE TO WORK A FLEXIBLE SCHEDULE WHEN NEEDED FOR 24 HR/7 DAYS WEEK SERVICE.  

 

Canon Solutions America is an Affirmative Action Equal Opportunity Employer M/F/D/V

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