Canon Solutions America

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Field Service Technician - Atlanta, GA

Field Service Technician - Atlanta, GA

Job ID 
15070
Location 
US-GA-Norcross
Posted Date 
8/15/2017
Category 
Field Service - Technical Field Support

More information about this job

Overview

Canon Solutions America is a Canon U.S.A. Company providing integrated systems technology that comprise one of the strongest solutions portfolios in the document management industry.  Canon Solutions America offers a competitive compensation package including travel allowance, medical, dental, vision, 401(k) Savings Plan, profit sharing, educational assistance, recognition programs, vacation, and much more!

 

Canon Solutions America Field Service Technicians are responsible for servicing specific business system products including: black & white and color printers and copiers, facsimile equipment, document management solutions and related software. If you are goal oriented, have an interest in technology, and excellent customer service skills, this may be the position for you!

Responsibilities

As a Field Service Technician you will play a key role in the satisfaction of many loyal customers, which includes large companies and government offices as well as small to medium-sized businesses. Our Technicians are responsible for on-site service of Canon's networked digital imaging products. Working within a designated geographic territory, you'll be dispatched to various job assignments depending on the product and experience level. You'll be trained to make the necessary mechanical or electrical repairs as well as provide prevention maintenance on all machines serviced.

Qualifications

Your qualifications must include a minimum of an Associates degree or equivalent training in Military/Trade School/Industry or equivalent experience or completion of an Electronics school or equivalent electronics training. You must possess a basic understanding of Internet environments, be able to work effectively and cooperatively with supervisors, other team members, and with customers, and must be able to clearly communicate technical information, both orally and in writing. You must be able to effectively manage your own time and resources, and ensure that work is completed efficiently, including scheduling work to accommodate customer's needs and end user SLAs.

You must possess a valid driver's license and be able to lift 50 pounds.

Depending on client needs and service agreements, certain technician jobs may require the ability to work a shift schedule, be on call, or travel occasionally.

New technicians participate in Canon's 6 week comprehensive training program known as Printing & Digital Imaging Foundations (PDIF), learning the fundamentals of the electrical and mechanical systems that are integral to the office automation process, in addition to learning troubleshooting and customer service skills. On-going training and technical certification are conducted on a regular basis throughout your career as a technician. Successful completion of the 120-day introductory period and completion of the PDIF new hire class are required.

Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law.

EOE Minorities/Females/Individuals with Disabilities/Protected Veterans