Canon Solutions America

Returning Candidate?

Solutions Delivery Specialist

Solutions Delivery Specialist

Job ID 
15123
Location 
US-CA-Long Beach
Posted Date 
8/24/2017
Category 
..

More information about this job

Overview

Canon Solutions America is a Canon U.S.A. Company providing integrated systems technology that comprise one of the strongest solutions portfolios in the document management industry. If you have industry experience, have an interest in technology, and are an outgoing person this may be the position for you! Canon Solutions America Solutions Delivery Specialists provide professional services to customers for implementing software solutions.  

Responsibilities

  • Install, configure and integrate document management and print management solutions according to a defined solution "blueprint" and provides technical support for those implementations.
  • Develops comprehensive solution implementation documentation, both customer facing and internal, for Help Desk. Train and transition support efforts to customers and Post-Sales Support Help Desk, as required.
  • Provide pre-sale technical assistance to Solutions Analyst as required for solution design
  • Resolve software problems relative to the implemented solutions through diagnostic and troubleshooting technics.
  • Ensure customer encounters are maintained at the highest level of customer satisfaction.
  • Integrate our application with customer's systems using VBasic Script, DB queries, exe programs, dll files, API etc.
  • Remains up-to-date on developments within a defined portfolio of solutions (new version, patch, competitive landscape).
  • Ensure proper documentations are maintained for operational processes.
  • Execute against a personalized education and training plan.

Qualifications

  • Bachelors Degree or equivalent
  • Minimum 3 years of experience in implementing and supporting document management, print management or other complex solutions
  • Excellent Programming skills on the languages (VBasic, Java, C, C Sharp, SQL, HTML)
  • Output Management, Document Management, Capture and extraction applications MCSE/MCSA/ certifications desired
  • Network+/Security+/ CDIA+ are required (if not presently certified, must be attained within first 3 months of employment)
  • Strong Knowledge on Microsoft Desktop and Server OS, SQL Server 2008/2012/2014, Microsoft Visio, Microsoft Office Suite and Working Knowledge of macOS
  • trong grasp of networking essentials and concepts - routing, LAN, WAN, VPN, web, etc.
  • Strong verbal and written communication skills

 

 

Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law. 
 
EOE Minorities/Females/Individuals with Disabilities/Protected Veterans