Canon Solutions America

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Senior Digital Service Specialist - LFS/PPS

Senior Digital Service Specialist - LFS/PPS

Job ID 
15352
Location 
US-AZ-Phoenix
Posted Date 
8/22/2017
Category 
Field Service - Other

More information about this job

Overview

Canon Solutions America is a Canon U.S.A. Company providing integrated systems technology that comprise one of the strongest solutions portfolios in the document management industry.  Canon Solutions America offers a competitive compensation package including travel allowance, medical, dental, vision, 401(k) Savings Plan, profit sharing, educational assistance, recognition programs, vacation, and much more!

 

A Canon Solutions America Sr. Digital Service Specialist - PPS provides operational, maintenance, and networking support for customers, by executing at a high level of service with seamless technical expertise of Canon Solutions America supported products in accordance with the current Service and Parts Standards, in a 24/7 environment. If you are goal oriented, have an interest in technology and excellent customer service skills, this may be the position for you!

Responsibilities

As a Sr. Digital Service Specialist you will diagnose mechanical and system failures using established procedures and perform customer network installs with minimal or no assistance. Unresolved problems will be escalated in accordance with standard procedures. You will be able to identify and understand complicated issues, problems, and opportunities, and take appropriate actions that are consistent with available facts.

Qualifications

Your qualifications must include a minimum of an Associates degree or equivalent training in Military/Trade School/Industry or equivalent experience or completion of an Electronics school or equivalent electronics training with three to five years of direct experience as a field technician in the office equipment industry, including toner and inkjet based black-and-white and color products; Basic color certification. You must possess advanced knowledge of all computer platforms, general application software, and networking and Internet environments. You must be able to work effectively and cooperatively with supervisors, other team members, and with customers, and must be able to clearly communicate technical information, both orally and in writing. You must be able to effectively manage your own time and resources, and ensure that work is completed efficiently, including scheduling work to accommodate customer's needs and end user SLAs.

 

You must possess a valid driver's license and be able to lift 50 pounds.

 

The ability to work in a 24/7 environment, perform shift work and do on-call rotations is required.

 

Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law.

 

EOE Minorities/Females/Individuals with Disabilities/Protected Veterans