Canon Solutions America

Administrator, Service Training

US-NJ-Jamesburg
1 month ago
Job ID
15636
Category
Service Support - Product Training

Overview

Canon Solutions America is a Canon U.S.A. Company providing integrated systems technology that comprise one of the strongest solutions portfolios in the document management industry. If you are detail oriented, efficient and a well-organized Administrative Assistant who likes working in a fast-paced environment, this may be the position for you!

 

Canon Solutions America Service Training Administrator's are responsible for providing support to department management in the coordination of daily activities, development of complex worksheets and presentations, answering phones and written correspondence.  Provides support to dealers and Company Service groups to ensure their training needs and objectives are met. This includes all service training offerings including E-learning, self-paced, instructor-led, and blended programs targeted to Service Managers, Technicians and Systems Engineers.  Develops, tracks, and updates training/project schedules and coordinates all training activities. Administers all Service Training policies and procedures, and works to identify areas for enhancements in the Educational Services support offerings.

 

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more!

 

Responsibilities

As an Service Training Administrator, your primary focus will be to support the management of the department. Organizational skills are a must, as you will be answering busy phones; scheduling and coordinating meetings; responding to customer and management inquiries; and other responsibilities include:

 

  • Provides effective telephone and web-based technical and administrative support for the training, E-learning, and management center website. Ensures a timely resolution of all support requests with a high-level of dealer/student satisfaction.
  • Provides effective troubleshooting of client side E-learning errors and failures. Analyzes the common failure points and implements enhancements to improve the student/user experience and reduce the number of telephone calls.
  • Effectively supports each student through the enrollment process of blended programs in a way where the transition from online learning to classroom learning is seamless and most effective.
  • Publishes a rolling four month training schedule or a six month project schedule.
  • Ensures that all purchased orders are processed and followed through to the receiving of the supply.
  • Accurately inputs, analyzes, and manages all information into the LMS, Oracle and OSI database, and any or all other systems used in providing support for our training programs.
  • Provides support for students attending training. Meets and greets the students, and all other support necessary to a high student/dealer satisfaction.
  • Effectively communicates to students/dealers the Service training policies and procedures and works with them to ensure effective use of the offerings and services provided. Effectively identifies and communicates support areas that are working well and areas that need enhancement to Service Training management.
  • Ensures the inventory level of all training and office supplies are accurate and sufficient for the effective training programs and operations.

 

Qualifications

Qualifications:

  • Bachelor's degree or equivalent required
  • 2-4 years of business experience is required.
  • Administrative experience in a fast paced, detail-oriented working environment.
  • Strong organizational, analytical skills, excellent communication and proven customer service/support skills are required; Computer proficiency in Microsoft Office (Excel, Word, and PowerPoint and Lotus notes.
  • Travel of 15-20% required (valid driver’s license and acceptable driving record necessary), may include some weekend and/or overnight stays.
  • Minimal overtime

 

Canon Solutions America, Inc. is an  Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law. 

 

EOE Minorities/Females/Individuals with Disability/Protected Veterans

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