Canon Solutions America

Field Service Technician

US-WI-Milwaukee | US-WI-Waukesha
1 month ago
Job ID
15669
Category
Field Service - Technical Field Support

Overview

Canon Solutions America is a Canon USA Company providing integrated systems technology that comprise one of the strongest solutions portfolios in the document management industry.

 

Our Field Service Technicians are responsible for servicing specific business system products including: black & white and color printers and copiers, facsimile equipment, document management solutions and related software. If you are looking to kick-start or further your electro-mechanical career, this may be the place for you!

 

We provide our employees with:

 

  • Comprehensive seven week training program to learn the fundamentals of repairing and maintaining our industry leading equipment and solutions.*
  • Competitive compensation package, including Success Sharing bonus plan.
  • Very generous vacation, holiday, and sick time benefits.
  • Outstanding medical/dental/vision benefits begin on day one of employment.
  • 401(k) plan with immediate company match.
  • Tuition reimbursement program and on-going company training and certifications.
  • Career advancement potential.
  • Healthy work/life balance.
  • And many other outstanding benefits!

Responsibilities

  • Within a designated territory, visit our customers to provide repairs to our products and related software.
  • Perform full evaluations of the history of equipment, current condition, and estimated time and parts necessary to complete repairs or maintenance.
  • Troubleshoot and repair mechanical or electrical issues as well as provide preventative maintenance on all machines serviced.
  • Act as a valuable technical liaison to our customers and play a key role in their satisfaction

Qualifications

  • Associate’s degree in an Electro-Mechanical, Engineering, or related area of study; or high school/ GED with equivalent experience.
  • 0-5 years of related experience.
  • Electro-mechanical skills.
  • Proven customer service experience.
  • Ability to work independently.
  • Ability to lift up to 50 pounds, with a valid driver’s license

*New technicians participate in Canon's 7 week comprehensive training program known as Printing & Digital Imaging Foundations (PDIF), learning the fundamentals of the electrical and mechanical systems that are integral to the office automation process, in addition to learning troubleshooting and customer service skills. On-going training and technical certification are conducted on a regular basis throughout your career as a technician. Successful completion of the 120-day introductory period and completion of the PDIF new hire class are required.

Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law.

EOE Minorities/Females/Individuals with Disabilities/Protected Veterans

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