We are seeking a Site Representative to represent our company at our prestigious client's site.
Canon Solutions America provides industry leading enterprise services, advanced production print technology and large format solutions supported by experienced professional service offerings. Canon Solutions America helps companies of all sizes to improve their business by increasing efficiency, controlling costs and becoming more environmentally conscious. Canon Solutions America is a wholly owned subsidiary of Canon U.S.A, Inc.
If you are goal oriented, have an interest in technology, and are an outgoing person this may be the position for you! Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more!
Specific job duties will include but not be limited to the following:
Responsible for prompt and accurate receiving and processing of all accountable items (FedEx, UPS, certified mail, etc.) Organize and monitor staffing for sorting, staging and delivery; coach junior team members as appropriate; follow established customer inquiry process and promptly respond to customer needs and requests. Maintain and promote positive customer relationships. Generate daily and monthly reports; process vendor billing.
Responsible for customer satisfaction through the performance and maintenance of Canon reprographic equipment at our customer's site. Follow daily, established maintenance processes and procedures; maintain routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper; evaluate equipment issues and notify service department if unable to resolve; deliver paper; respond to customer requests; assist end-users in basic functionality of equipment; record meter reads; maintain service activity reports; monitor supplies and restock inventory.
Qualifications include a high school diploma or equivalent, ability to multi-task, excellent communication skills, prior experience in a customer environment, technical knowledge to maintain and troubleshoot equipment within the department, ability to lift packages weighing up to 55lbs. Knowledge of outsourcing/facilities management, such as copy center, mailroom, records/file management, document imaging, reprographics, and facsimile operations are highly desirable.
Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law.
EOE Minorities/Females/Individuals with Disabilities/Protected Veterans