Canon Solutions America

Field Service Manager - Baltimore, MD

US-MD-Ellicott City | US-MD-Balitmore
2 weeks ago
Job ID
15767
Category
Field Service - Technical Field Support

Overview


Canon Solutions America is a Canon U.S.A. Company providing integrated systems technology that comprise one of the strongest solutions portfolios in the document management industry.  If you have industry or service management experience, have an interest in technology and managing a team, this may be the position for you! Canon Solutions America Service Managers are responsible for managing a team that services and supports specific business system products and services including: black & white and color printers and copiers, facsimile equipment, document management solutions and related software.  Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more!

 

Responsibilities

As a Service Manager, your primary focus will be to manage a team of technical Digital Service Specialists who service and support Canon's hardware and software technology-based solutions to companies within a territory and/or an assigned account list. Specific job duties will involve selecting, hiring and developing current and new technical representatives. Plus, support the policies and procedures of the department and company. You will be required to address and resolve customer issues to achieve total customer satisfaction.

Qualifications

Your qualifications must include a Bachelors Degree or equivalent experience with a minimum of 5 years service experience in office technology industry, strong communication skills including the desire to develop and lead a team, an interest in learning new technology in an evolving industry, and excellent time management skills. Hands on field technical experience with Canon products is necessary with a broad knowledge of products including digital and electromechanical technology. Knowledge of Internet, Microsoft Office, Lotus Notes and Oracle is preferred.

 

Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law.

 

EOE Minorities/Females/Individuals with Disabilities/Protected Veterans

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