Canon Solutions America is a Canon U.S.A. Company providing integrated systems technology that comprises one of the strongest solutions portfolios in the document management industry. Canon Solutions America offers a competitive compensation package including travel allowance, medical, dental, vision, 401(k) Savings Plan, profit sharing, educational assistance, recognition programs, vacation, and much more!
Canon Solutions America Digital Service Specialist are responsible for servicing and maintaining Canon Solutions America supported cut sheet products and large format products in accordance with Canon Solutions America Service and Parts Standards to achieve efficiency and a high level of customer satisfaction. If you are goal oriented, have an interest in technology and excellent customer service skills, this may be the position for you!
As a Digital Service Specialist you will diagnose routine mechanical and system failures using established procedures and perform basic customer network installs. Unresolved problems will be escalated in accordance with standard procedures. You will be able to identify and understand issues, problems, and opportunities, and take appropriate actions that are consistent with available facts.
Your qualifications must include a minimum of an Associates degree or equivalent training in Military/Trade School/Industry or equivalent experience or completion of an Electronics school or equivalent electronics training with at least two years of direct experience as a field technician in the office equipment industry. You must possess a good understanding of Internet environments, be able to work effectively and cooperatively with supervisors, other team members, and with customers, and must be able to clearly communicate technical information, both orally and in writing. You must be able to effectively manage your own time and resources, and ensure that work is completed efficiently, including scheduling work to accommodate customer's needs and end user SLAs.
You must possess a valid driver's license and be able to lift 50 pounds.
Depending on client needs and service agreements, certain technician jobs may require the ability to work a shift schedule, be on call, or travel occasionally.
New technicians participate in Canon's 6 week comprehensive training program known as Printing & Digital Imaging Foundations (PDIF), learning the fundamentals of the electrical and mechanical systems that are integral to the office automation process, in addition to learning troubleshooting and customer service skills. On-going training and technical certification are conducted on a regular basis throughout your career as a technician. Successful completion of the 120-day introductory period and completion of the PDIF new hire class are required.
Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law.
EOE Minorities/Females/Individuals with Disabilities/Protected Veterans