Canon Solutions America

Inbound Call Taker (9:30 am -6:00 pm)

Location US-IL-Schaumburg
Posted Date 3 weeks ago(1/30/2018 4:57 PM)
Job ID
16028
Category
Service Support - Dispatch

Overview

Canon Solutions America is a Canon U.S.A. Company providing integrated systems technology that comprise one of the strongest solutions portfolios in the document management industry. If you are energetic, outgoing and customer service oriented this may be the position for you.

 

Canon Solutions America Inbound Call Takers are responsible for ensuring that all service calls are answered and entered in a quick and timely manner.  Inbound Call Takers are also responsible for providing other service or sales support as needed to provide the best possible customer service.

 

** Hours:9:30 am -6:00 pm ** 

 

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more!

Responsibilities

  • Responsible for answering 100+ customer phone calls per day.
  • Accurately enter service requests in Oracle from phone, email, voice mail and fax.
  • Ability to ask questions, determine what support the customer requires, and correctly route service requests.
  • Accuracy in obtaining customer information for Oracle database management.
  • Hours are 9:30 am -6:00 pm  Mon - Fri.

Qualifications

  • Your qualifications must include a high school diploma or equivalent
  • Minimum of 2 years similar customer service experience in an automated environment
  • Strong PC literacy, data entry and organizational skills
  • Experience in a customer call center environment a plus
  • Oracle knowledge a plus

Canon Solutions America, Inc. is an Affirmative Action Equal Opportunity Employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, national origin, age, status as a qualified individual with disability, status as a protected veteran, or any other characteristics protected by law.  EOE Minorities/Females/Individuals with Disability/Protected Veterans

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