Canon Solutions America

  • Field Service Technicians - Nashville, TN

    Location US-TN-Nashville
    Posted Date 2 weeks ago(4/12/2018 12:10 PM)
    Job ID
    Field Service - Technical Field Support
  • Overview

    Canon Solutions America is a Canon U.S.A. Company providing integrated systems technology that comprise one of the strongest solutions portfolios in the document management industry. Canon Solutions America Field Service Technicians are responsible for servicing specific business system products including: black & white and color printers and copiers, facsimile equipment, document management solutions and related software.


    We provide our employees with:

    • Comprehensive six week training program to learn the fundamentals of repairing and maintaining our industry leading equipment and solutions.*
    • Competitive compensation package, including Success Sharing bonus plan.
    • Generous vacation, holiday, and sick time benefits.
    • Outstanding medical/dental/vision benefits begin on day one of employment
    • 401(k) plan with company match
    • Tuition reimbursement program and on-going company training and certifications
    • Healthy work/life balance
    • Employee Assistance Programs
    • And many other outstanding benefits!

    As a Field Service Technician you will play a key role in the satisfaction of many loyal customers, which includes large companies and government offices as well as small to medium-sized businesses. Our Technicians are responsible for on-site service of Canon's networked digital imaging products with the focuses on troubleshooting, diagnosing, tracking and repairing the products. Working within a designated geographic territory, you'll be dispatched to various job assignments depending on the product and experience level. You'll be trained to make the necessary mechanical or electrical repairs as well as provide prevention maintenance on all machines serviced.


    Field Service Technician Duties:

    • Responsible for troubleshooting product for required repairs
    • Responsible for following company and customer safety policies and procedures
    • Complete assigned field calls according to priority
    • Executing proper time management while on field assignment
    • Accurately document service activities according to Canon Solutions America Service and Parts Standards
    • Achieve efficiency and a high level of customer satisfaction



    • Minimum of an Associate’s degree in Electronics Technology or similar field of study or equivalent business experience
    • Experience in repair and maintenance of office equipment at customer locations (Preferred)
    • Excellent troubleshooting and customer service skills
    • Possess excellent mechanical skills
    • Ability to work independently
    • Able to lift 50 lbs. and be in a mobile activity more than 50% of the time. (Walking, standing, stooping/kneeling)
    • Possess a Valid Driver’s License
    • Depending on client needs and service agreements, certain technician jobs may require the ability to work a shift schedule, be on call, or travel occasionally
    • ASE or HVAC certifications encouraged to apply
    • All recent Military Veterans are welcome to apply


    *New technicians participate in Canon's 6 week comprehensive training program known as Printing & Digital Imaging Foundations, you will learn the fundamentals of the electrical and mechanical systems that are integral to the office automation process, in addition to learning troubleshooting and customer service skills. On-going training and technical certification are conducted on a regular basis throughout your career as a technician.


    Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law.


                         EOE Minorities/Females/Individuals with Disabilities/Protected Veterans


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