Canon Solutions America

  • Sr Digital Service Specialist- Wilmington

    Location US-DE-Wilmington
    Posted Date 3 weeks ago(2/28/2018 2:58 PM)
    Job ID
    Field Service - Technical Field Support
  • Overview

    Canon Solutions America is a Canon U.S.A. Company providing integrated systems technology that comprise one of the strongest solutions portfolios in the document management industry.  Canon Solutions America offers a competitive compensation package including travel allowance, medical, dental, vision, 401(k) Savings Plan, profit sharing, educational assistance, recognition programs, vacation, and much more!


    The Canon Solutions America Digital Service Engineer - PPS is responsible for servicing and maintaining Canon Solutions America supported production printing products in accordance with Canon Solutions America Service and Parts Standards to achieve efficiency and a high level of customer satisfaction in a 24/7 environment. If you are goal oriented, have an interest in technology and excellent customer service skills, this may be the position for you!


    As a Digital Service Engineer - PPS you will diagnose routine mechanical and system failures using established procedures and perform basic customer network installs.  Unresolved problems will be escalated in accordance with standard procedures.  You will be able to identify and understand issues, problems, and opportunities, and take appropriate actions that are consistent with available facts.


    Your qualifications must include a minimum of an Associates degree or equivalent training in Military/Trade School/Industry or equivalent experience or completion of an Electronics school or equivalent electronics training with one to three years of direct experience as a field technician in the office equipment industry. You must possess a complete working knowledge of all computer platforms, general application software, and networking environment. Must be able to work effectively and cooperatively with supervisors, other team members, and with customers, and must be able to clearly communicate technical information, both orally and in writing. You must be able to effectively manage your own time and resources, and ensure that work is completed efficiently, including scheduling work to accommodate customer's needs and end user SLAs.


    You must possess a valid driver's license and be able to lift 50 pounds.


    The ability to work in a 24/7 environment, perform shift work, and do on-call rotations is required.


    Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law.


    EOE Minorities/Females/Individuals with Disabilities/Protected Veterans


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