Canon Solutions America

  • Sr. Digital Service Engineer

    Location US-CT-Rocky Hill
    Posted Date 3 weeks ago(3/1/2018 12:45 PM)
    Job ID
    Field Service - Technical Field Support
  • Overview

    Canon Solutions America is a Canon U.S.A. Company providing integrated systems technology that comprise one of the strongest solutions portfolios in the document management industry.  Canon Solutions America offers a competitive compensation package including travel allowance, medical, dental, vision, 401(k) Savings Plan, profit sharing, educational assistance, recognition programs, vacation, and much more!


    The Canon Solutions America Digital Service Engineer - PPS is responsible for servicing and maintaining Canon Solutions America supported production printing products in accordance with Canon Solutions America Service and Parts Standards to achieve efficiency and a high level of customer satisfaction in a 24/7 environment. If you are goal oriented, have an interest in technology and excellent customer service skills, this may be the position for you!


    A Sr. Digital Service Engineer - PPS diagnoses mechanical and system failures using established procedures, performs customer network installs, and is able to debug and diagnose issues. You will make the DSM aware of product failure trends and serviceability issues, and communicate with supervisors and other departments regarding the solution of escalated technical and/or customer service related problem areas.  You will provide assistance to lower level technicians at the point of escalation, taking appropriate actions that consistent with available facts, which may not always be clear.




    Your qualifications must include a minimum of a Bachelors degree in Electronics or equivalent training in Military/Trade School/Industry or equivalent experience or completion of an Electronics school or equivalent electronics training with five to ten years of direct experience as a field technician in the office equipment industry, including toner and inkjet based black-and-white and color products.  Requires advanced color certification. You must possess advanced knowledge of all computer platforms, general application software, and networking and Internet environments. You must be able to work effectively and cooperatively with supervisors, other team members, and with customers, and must be able to clearly communicate technical information, both orally and in writing. You must be able to effectively manage your own time and resources, and ensure that work is completed efficiently, including scheduling work to accommodate customer's needs and end user SLAs.


    You must possess a valid driver's license and be able to lift 50 pounds.


    The ability to work in a 24/7 environment, perform shift work, and do on-call rotations is required.  Ability to travel overnight approximately 15% is required.

    Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law.


    EOE Minorities/Females/Individuals with Disability/Protected Veterans


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