Canon Solutions America

  • Operations Administrator

    Location US-IL-Schaumburg
    Posted Date 3 months ago(5/7/2018 4:57 PM)
    Job ID
    16308
    Category
    Business Operations - Business Operations
  • Overview

    Canon Solutions America is a Canon U.S.A. Company providing integrated systems technology that comprise one of the strongest solutions portfolios in the document management industry. The Operations Administrator will utilize analytical and technical skills to identify, investigate, log and resolve billing issues impacting customer invoicing.


    Canon Solutions America provides industry leading enterprise services, advanced production print technology and large format solutions supported by experienced professional service offerings. Canon Solutions America helps companies of all sizes to improve their business by increasing efficiency, controlling costs and becoming more environmentally conscious. Canon Solutions America is a wholly owned subsidiary of Canon U.S.A, Inc.

    Responsibilities

    • Efficiently and accurately troubleshoot billing, meter, and sales application inquiries from customers, sales team, and business operations department
    • Manage the accurate entry of maintenance contracts, price increases, meter reads and purchase orders into the billing system
    • Respond to questions regarding sales application
    • Quickly and accurately research and resolve identified billing related issues utilizing system applications
    • Work effectively with teams within our department and with other departments including Sales, IT, Service, etc. towards the corporate goal of Customer satisfaction
    • Handle additional responsibilities and projects as needed to meet team targets and department initiatives

    Qualifications

    • Associate's degree or college degree preferred. High School Diploma / GED with equivalent experience required
    • Minimum 2 years of business operations  experience or equivalent
    • Previous billing resolution experience is a plus
    • Excellent PC skills required in both Microsoft Excel & Word.
    • Strong time management and organizational skills
    • Strong follow up, oral, and written communication skills

    Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law.

     

    EOE Minorities/Females/Individuals with Disabilities/Protected Veterans

     

     

     

     

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