Canon Solutions America

  • Solutions Delivery Specialist

    Location US-CA-Walnut Creek
    Posted Date 2 months ago(2 months ago)
    Job ID
    Professional Services
  • Overview

    Canon Solutions America (CSA) is a Canon U.S.A. Company providing integrated systems technology that comprise one of the strongest solutions portfolios in the document management industry. If you have industry experience, have an interest in technology, and are an outgoing person this may be the position for you! Canon Solutions America Solutions Delivery Specialists provide professional services to customers for implementing software solutions.  


    • Install, configure and integrate document management and print management solutions according to a defined solution "blueprint" and provide technical support for those implementations. Note: Travel to customer site may be required.
    • Develop comprehensive solution implementation documentation, both customer facing and internal, for the CSA Help Desk. Train and transition support efforts to customers and Post-Sales Support staff, as required.
    • Provide pre-sales technical assistance to Solutions Analysts as required for solution design
    • Resolve software problems relative to the implemented solutions through diagnostic and troubleshooting techniques
    • Ensure customer encounters are maintained at the highest level of customer satisfaction
    • Remain up-to-date on developments within a defined portfolio of solutions (new versions, patches, competitive landscape, etc.)
    • Ensure proper documentation is maintained for operational processes
    • Execute against a personalized education and training plan
    • Integrate our application with customer's systems using VB Script, DB queries, exe programs, dll files, APIs etc.


    • Bachelors Degree or equivalent
    • Minimum 3 years of experience in implementing and supporting document management, print/output management or other complex solutions
    • Output Management, Document Management, Capture and extraction applications MCSE/MCSA/ certifications desired
    • Strong knowledge of Microsoft desktop and server OS, SQL Server 2008/2012/2014, Microsoft Visio, Microsoft Office Suite and a working knowledge of Mac OS
    • Strong grasp of networking essentials and concepts - routing, LAN, WAN, VPN, web, etc.
    • Strong verbal and written communication skills
    • Excellent programming skills on the following languages: Visual Basic, Java, C, C Sharp, SQL, HTML)
    • Network+/Security+/ CDIA+ are required (if not presently certified, they must be attained within first 3 months of employment)








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