Canon Solutions America

  • Field Service Manager

    Location US-TX-Houston
    Posted Date 2 months ago(5/30/2018 12:55 PM)
    Job ID
    Field Service - Technical Field Support
  • Overview

    Canon Solutions America is a Canon USA Company providing integrated systems technology that comprise one of the strongest solutions portfolios in the document management industry. If you are motivated by building and mentoring a new team, and you have an interest in learning new technology in an evolving industry, the Field Service Manager may be the right role for you! Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more!


    • Responsible for managing a team that services and supports specific business system products and services including: black & white and color printers and copiers, document management solutions and related software.
    • Selects, hires, trains and develops current and new field service technicians.
    • Addresses and resolves escalated customer issues effectively to achieve total customer satisfaction.
    • Responsible for the warehousing process as it relates to inventory.
    • Publish, distribute, train and ensure compliance of all current published standards.


    • Bachelor’s Degree or equivalent in experience.
    • A minimum of 7 years field service experience in an office technology industry, or similar.
    • Strong communication skills including the desire to develop and lead a team.
    • Excellent time management skills.
    • Hands on field technical experience with multi-functional products is necessary, with a broad knowledge of products including digital and electromechanical technology; Canon products experience strongly preferred.
    • Microsoft Office and networking knowledge required; Lotus Notes and Oracle are a plus.
    • Must hold a valid driver’s license, and the ability to lift 50 pounds and work in a mobile capacity throughout the day, as needed. 

    Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law.


    EOE Minorities/Females/Individuals with Disability/Protected Veterans




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