We are seeking an experienced Client Services Representative to work at our prestigious client’s site.
Canon Solutions America provides industry leading enterprise services, advanced production print technology and large format solutions supported by experienced professional service offerings. Canon Solutions America helps companies of all sizes to improve their business by increasing efficiency, controlling costs and becoming more environmentally conscious. Canon Solutions America is a wholly owned subsidiary of Canon U.S.A, Inc.
If you are goal oriented, have an interest in technology, and are an outgoing person this may be the position for you! Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more!
Specific job duties will include but not be limited to the following:
Operation of reprographics machinery located at the customer’s site, performing a number of diverse work assignments such as copying and binding, collating, inserting, folding, supervising work flow and job balancing as well as management of print queue. Responsible for maintaining job integrity, reviewing customer work orders, performing basic equipment maintenance, and pick-ups and deliveries.
Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail; track courier and accountable items (FedEx, UPS, Certified Mail, etc); research and route unidentified and generic mail; receive, log, deliver and track messenger items; respond to customer requests; perform routine upkeep and basic maintenance of equipment; record and track customer inquiries and fulfillment of requests.
Responsible for customer satisfaction through the performance and maintenance of Canon reprographic equipment at several customer locations. Follow daily, established maintenance processes and procedures; maintain routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper; evaluate equipment issues and notify service department if unable to resolve; deliver paper; respond to customer requests; assist end-users in basic functionality of equipment; record meter reads; maintain service activity reports; monitor supplies and restock inventory.
Qualifications include a high school diploma or equivalent, ability to multi-task, excellent communication skills, basic computer skills, prior experience in a customer environment, technical knowledge to maintain and troubleshoot equipment within the department, ability to lift paper and packages weighing up to 55lbs. Knowledge of outsourcing/facilities management, such as copy center, mailroom, records/file management, document imaging, reprographics, and facsimile operations are highly desirable.
Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law.
EOE Minorities/Females/Individuals with Disabilities/Protected Veterans