Canon Solutions America

  • Client Services Representative - Convenience Care

    Location US-CA-San Jose
    Posted Date 6 days ago(6/14/2018 10:11 AM)
    Job ID
    Business Services - Facilities Management
  • Overview

    We are seeking an experienced Client Services Representative to work at our prestigious client’s site. 


    Canon Solutions America provides industry leading enterprise services, advanced production print technology and large format solutions supported by experienced professional service offerings. Canon Solutions America helps companies of all sizes to improve their business by increasing efficiency, controlling costs and becoming more environmentally conscious.  Canon Solutions America is a wholly owned subsidiary of Canon U.S.A, Inc. 


    If you are goal oriented, have an interest in technology, and are an outgoing person this may be the position for you!  Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more!


     Specific job duties will include but not be limited to the following:

    • Level I servicing, which consists of minor repairs, replenishment of toners, paper jam clearance, general cleaning glass and surfaces, preventative maintenance and removing old toner containers for recycling
    • Placing service calls and coordinating off site service support as needed
    • Monitoring spare parts and supplies, including consumable inventory control
    • Utilizing Netaphor to reactively use alerts to respond to issues
    • Meter read submission for billing
    • Assist end users and provide support for device usage and training
    • Remote device support for locations without on-site Canon personnel


    Qualifications include a high school diploma or equivalent, ability to multi-task, excellent communication skills, basic computer skills, prior experience in a customer environment, technical knowledge to maintain and troubleshoot equipment within the department, ability to lift paper and packages weighing up to 55lbs.  Knowledge of outsourcing/facilities management, such as copy center, mailroom, records/file management, document imaging, reprographics, and facsimile operations are highly desirable.


    Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law.


    EOE Minorities/Females/Individuals with Disability/Protected Veterans




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