Canon Solutions America

  • Order Management Representative I

    Location US-NJ-Burlington
    Posted Date 2 weeks ago(10/10/2018 2:00 PM)
    Job ID
    Order Management
  • Overview

    Canon Solutions America is a Canon U.S.A. Company providing integrated systems technology that comprise one of the strongest solutions portfolios in the document management industry. If you are goal oriented, have an interest in technology, and excellent customer service skills, this may be the position for you! Canon Solutions America Order Management Reps I are entry level employees responsible for the basic review of orders. Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more!


    • Retrieve and Review all Equipment orders for contract Compliance.
    • Work with various departments to resolve order issues. 
    • SOM upload and or manual entry of actual order.
    • Alert various departments of unique requirements.
    • Under direction, manage orders to completion and follow up with various departments.  Each order has quality assurance and data integrity checks that must match the expected results so the correct revenue and commissions are calculated.  
    • Work with Sales and Incentive Compensation on Invoiced orders.
    • Follow and understand Sales Policy and Procedures.
    • Work with CFS on Collection or Funding of all CFS Leasing orders.
    • Complete over 100 orders per month.
    • Book orders from a scan status with 4 hours.
    • Limit correction to orders that are OM errors, a total of 10 monthly(limit C/R).


    • Minimum HS or equivalent required
    • AS degree or college education preferred in the area of Business Administration
    • Minimum of 2 years equivalent experience in order management
    • Show initiative and utilize good judgment and knowledge to make sound decisions, after considering relevant factors and evaluating probable outcome to processing orders

    • Be productive, efficient and accurate in processing orders under pressure

    • Be detailed oriented

    • Ability to multi-task

    • Knowledge of Excel and ERP operating system (Oracle preferred)

    • Work under close supervision

    Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law.


    EOE Minorities/Females/Individuals with Disabilities/Protected Veterans





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